THE FOLLOWING INFORMATION IS IN RELATIONSHIP TO PAPER, CANVAS, METAL, AND ACRYLIC PRINTS ONLY

HOW LONG WILL IT TAKE FOR MY MY ORDER TO ARRIVE?

THE 48 CONTIGUOUS UNITED STATES

* Business Days are Mon. - Fri. With our favorable central location, 85% of the Lower 48 experiences shipping times of 3 business days.   

For US territories outside of the 48 contiguous states (Alaska, Guam, Hawaii, Puerto Rico, Virgin Islands), please expect a few extra business days for shipping.   

Note: Orders placed after 10AM EST will go into production the next business day. Please allow 1 additional day if your order placement, production date range or delivery date range falls on one of these holidays: New Year's Day, Good Friday, Memorial Day, Independence Day, Labor Day, Thanksgiving Day, Christmas Day

WHEN WILL I RECEIVE MY ORDER?

In general, most frame orders are processed, produced and shipped within 5 business days - and typically arrive in 4-5 business days. Canvas orders are usually produced in 5 days, arriving in 5-6 business days. Next day and 2-day express shipping are available, however please note that these options will not affect processing time. International orders typically arrive within 6-10 business via USPS Priority Mail.

HOW ARE YOUR FRAMES SHIPPED?

DO YOU SHIP ORDERS OUTSIDE THE USA?

INTERNATIONAL DELIVERY TIMES

In addition to our production time, International orders usually take 2-5 business days to many major markets for shipping.

WANT TO KNOW ABOUT ORDERS TO CANADA?

TAXES, DUTIES, BROKERAGE FEES AND TARIFFS

If taxes, duties, brokerage fees or tariffs are imposed by a destination country, then our customers will be responsible for those. The carrier will call ahead to collect taxes and duties. We will need the customers phone number for International orders. 

For larger sized orders that can't be shipped via USPS to Canada, UPS or FedEx can be used instead to reduce brokerage fees or customers can use their own brokerage carrier. Standard brokerage rates will be used for business customers, but they may assign their own broker once they receive a customs notification.

ORDER TRACKING

Package tracking capabilities vary depending on the method of shipment. All shipments will include a trackable customs declaration form.

RETURNS AND REFUNDS

We will provide a no charge replacement or refund for any quality issues. We may request to have the presentation / order returned to us and would provide a return shipping label. We do not provide a refund based on customer preference. We will provide a refund or a no charge replacement for any orders damaged in shipping. A replacement print can only be issued once we have been provided with clear pictures of the damaged print and the packaging in which it arrived. If the package arrived with visible external damage, please include clear images of all damage to the packaging along with images of any damage to the print or prints. For a refund or replacement, please contact william@williamdrewphotography.com