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Frequently Asked Questions

 

Covid-19: As of July 1st, production and delivery are still operational from my print partners. I use 3 different printers that are scattered across the country (California, Minnesota, and North Carolina) so each has different rules to follow for staffing. Each are following CDC safety guidelines and are running with staffing levels allowed by their state. Two of my printers are running at full speed and have no delays in their printing. However, my main printer is running with a minimal staff and is currently running 15-days behind. If you order a mural or panel print, those prints should arrive around a week after your order is placed. Any paper, canvas, or metal prints are currently seeing a 15-day delay. 

Covid-19: As of May 25th, production at my printer is running 12-days longer than normal. So please be aware that between printing time and shipping, it may take up to 3-weeks to get your order.

Covid-19: As of May 5, production at my printer is running 7 days longer than normal. This is due to three "issues". They are still running on a minimal crew. They have to spend more time cleaning and sanitizing and less time printing. And the volume of print orders has skyrocketed. You will still receive your print, it is just taking longer these days. 

Covid-19: As of April 1, production and delivery are still operational from my print partners. They are following CDC safety guidelines and are running with minimal staff. Your order may take a little longer than usual. Once it arrives, please practice smart handling just like you would with any delivery these days. I hope your new artwork brings joy to your home

  

 

What is your shipping policy?

Orders are generally printed within 3 days of being placed. Depending on location and shipping method, it can take 1 to 7 days for shipping in addition to print time. If an item arrives damaged, please contact me  within 7 days of receipt of the print. If possible, please include a photo or two of the damage. I will have a replacement shipped immediately.

 

How do I decide what size print I need?

First, make sure to take advantage of my Live Preview AR tool. On every one of my product pages, you will see a button that simply reads 'Live Preview AR'. The AR stands for Augmented Reality. When you click that button while on your cell phone or tablet, you can then see how that print will look on your wall. You can change the size and medium to make sure you get the exact fit for your wall. You just have to make sure you are standing 10' from the wall.

While the various sizes can seem overwhelming, a little simple math will help.  First, measure the blank area of the wall, uncovered by furniture or molding. Generally, the finished size of the piece, including mat and frame, should cover between 2/3 and 3/4 of the area. So a wall with a blank area of 60"W x 48"H would look great with a print no larger than 45"W x 36"H, and no smaller than 40"W x 32"H, both including any matting and framing. 

If you are hanging above a piece of furniture such as a sofa or headboard, the bottom should be 6" to 12" above the top of the furniture, and the width of the print should be 2/3 to 3/4 of the width of the furniture.

When choosing art to hang above the fireplace, leave a space of 3 to 6 inches above the mantle. The width of the art should be wider than the firebox, but smaller than the width of the mantle.

Don't be afraid to go big! If you have a large open wall space, a large print filling the space makes a bigger visual impact.

 

What media and style should I choose?

I have selected each of the selections of printing media specifically because of the way they display my images. Each one maintains the color fidelity and detail of my images and will look great in any home. The various styles are intended to offer options for different styles of decor. A matted and framed print offers a more traditional look, while a High Gloss Metal print has a sleek, modern look. Canvas offers a classic look resembling a painting. The Metal Paper will produce nearly the same vibrant look of the High Gloss Metal print without the cost. The Fine Art Paper will give a classic look that matches up more with the Canvas prints. 

 

I'd like to order a polyptych of your images, but don't see one of the images I'd like. Can you create one?

Absolutely! If you'd like to order an art wall of two or more prints of one image or several related images that you don't see in my online store, contact me and I'll be happy to create it for you and add it to my store! Just let me know which image or images you'd like to see, and the total area you'd like to cover.

How can I keep up with your new work? 

Make sure to follow me on my social media pages. You can follow me on my regular Facebook page or my Disney Only Facebook Page.  On Instagram, I also have a Main Page and a Disney Only Page. I also have a YouTube page. You can also sign up for my Newsletter or contact me via Facebook Messenger. I also have a blog that you can follow. 

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Trusted Art Seller

This presence of this badge signifies that this business has officially registered with the Art Storefronts Organization and has an established track record of selling art.

It also means that buyers can trust that they are buying from a legitimate business. Art sellers that conduct fraudulent activity or that receive numerous complaints from buyers will have this badge revoked. If you would like to file a complaint about this seller, please do so here.

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Verified Returns & Exchanges

The Art Storefronts Organization has verified that this business has provided a returns & exchanges policy for all art purchases.

Description of Policy from Merchant:

Did your prints arrive damaged? Please keep all packaging and contact me for further instructions to replace your prints: (651) 503-2697 or william@williamdrewphotography.com

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Verified Archival Materials Used

The Art Storefronts Organization has verified that this Art Seller has published information about the archival materials used to create their products in an effort to provide transparency to buyers.

Description from Merchant:

Museum quality Canvas and Fine Art archival prints and reproductions. 100% acid free archival cotton papers - a true museum quality appearance.

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To use this feature, Just look for the "Live Preview AR" button when viewing any piece of art on this website!

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